Customer Communications Management

Skywire Software's policy production solution provides industry-leading creation, presentment, printing, archival, retrieval and Web-enabling capabilities for high-volume, complex insurance document automation and management.

What was once a paper-driven and labor-intensive process can now be transformed into electronic workflows, allowing you to automate lines of business previously considered too small, specialized or expensive - all while reducing time, errors and labor costs.

With Skywire Software's advanced graphic capabilities, you can produce more attractive policies and easier-to-read communications for your policyholders. Not to mention tailor them to meet your policyholders' needs. Our multi-channel delivery options allow you to customize the communication method for each policyholder, whether it's mail, fax, e-mail, the Web or all of the above.

Think about all the paper your company uses when producing correspondence for policyholders, underwriters, claims representatives and others. All the manual effort that goes into creating, updating, delivering and storing these personalized documents. And all the inefficiencies, inconsistencies, inaccuracies and unnecessary costs that result from this process.

With Skywire Software’s enterprise correspondence solution, you can automate all these complexities right out of existence – and communicate better with the people who are critical to your company’s profitability.

Our state-of-the-art technology provides capabilities to create, present, archive, retrieve, print and Web-enable correspondence. By electronically accessing policies, claims and other critical information, you can easily personalize each inquiry or response. You no longer need to start from scratch - simply create new, personalized documents from pre-existing content and electronic templates.

And you can distribute this correspondence in the manner that each recipient prefers. With batch, on-demand and Web publishing options, you can communicate by mail, fax, e-mail, the Web or all of the above.

Brochures

IStream Suite - Product Overview IStream Suite - Product Overview download...

Case Studies

IStream - CSE Insurance Group Case Study IStream - Humana Case Study IStream - Mennonite Mutual Aid Case Study IStream - BlueCross BlueShield Minnesota Case Study IStream - CSE Insurance Group Case Study IStream - Empire Life Case Study IStream - Horizon Healthcare Case Study IStream - Humana Case Study IStream - Mennonite Mutual Aid Case Study IStream - National Health Insurance Co. Case Study download...

Analyst Reports

Analyst Report - Celent - Document Automation Solution Vendors for Insurers 2007 Analyst Report - Celent - Document Automation Solution Vendors for Insurers 2007 download...

For many policyholders, billing statements are one of the few recurring communications they receive - making the billing process an ideal time for insurers to communicate important information and marketing materials to their customers.

Skywire Software’s billing solution enables carriers to take advantage of these recurring communication opportunities to deliver personalized bills with targeted messaging in a print or electronic format.

Annuity statements and auto insurance bills are just two examples of how insurance carriers use these communications to market additional, revenue-generating services to policyholders. All with information that’s personalized for each recipient.

Because everything is automated, the applications are limited only by the amount of personalized information and how you choose to use that information.

Skywire Software’s Policy Xpress™ offering provides insurers with a comprehensive library of up-to-date, ready-to-use electronic ISO forms to ease the time- and resource-consuming function of ISO form maintenance.

With Policy Xpress, you no longer need to worry about converting ISO forms for publishing, creating variable field tags, developing standard naming conventions, mapping fields to a source data stream or developing forms triggering rules. We’ve already done it for you.

By using Policy Xpress, you ensure accuracy, consistency and efficiency. Best of all, this insurance forms library for the Property and Casualty (P&C) market dramatically cuts the costs and time-to-market associated with policy production.

To your policyholders, handling their claim is the most important thing you can do. And communicating correctly during the process is the most valuable way you can do it. In fact, this is the single most important reason to choose a claims correspondence solution that will allow you to deliver responsive, accurate and easy-to-understand claims information.

Instead of the obsolete, manual, paper-driven processes of the past, Skywire Software’s claims correspondence solution allows instant access to exact replicas of archived policy information and forms, which leads to a much higher level of customer satisfaction.

With batch, on-demand and Web publishing options, Skywire Software’s solution gives you the flexibility to deliver personalized communications by mail, fax, e-mail, the Web or all of the above.

Brochures

IStream Suite - Product Overview IStream Suite - Product Overview download...

Case Studies

IStream - CSE Insurance Group Case Study IStream - Humana Case Study IStream - Mennonite Mutual Aid Case Study IStream - BlueCross BlueShield Minnesota Case Study IStream - CSE Insurance Group Case Study IStream - Empire Life Case Study IStream - Horizon Healthcare Case Study IStream - Humana Case Study IStream - Mennonite Mutual Aid Case Study IStream - National Health Insurance Co. Case Study download...

Analyst Reports

Analyst Report - Celent - Document Automation Solution Vendors for Insurers 2007 Analyst Report - Celent - Document Automation Solution Vendors for Insurers 2007 download...